How did you get into the industry?

My wife and I have always worked in the business field. She was an accountant for many years before we opened our insurance agency. I have worked as project manager for the IT segment of a hospital and also as a real estate broker. Aside from these business ventures, we knew we wanted to branch out into a new sector and build something of our own. An opportunity for us to open our own insurance agency arose, and we jumped at the chance.

What’s New in the Business or in the Franchise Model?

We have recently started working with a new computer management system that allows clients to access their own portals. This allows for us to ensure that clients have a full understanding of their policies as well as bring ease to communication with them.

Where do you See Opportunities or Challenges for the Franchise/Business Moving Forward?

We see opportunities for expansion with the opening of franchises in new territories. We have the potential to be all over Miami-Dade County and then be able to expand beyond.

Your most difficult moment at the Franchise Business?

The most difficult thing has been having everyone follow uniform procedures. Sometimes people want to do things their own way, but it is imperative to follow the policies and procedures to find success as a company.

 Define your Franchise Model:

  1. Training and Support Model?
    1. Line by line itemization of daily tasks, details for working with each broker/ issuing company
  2. What is the Fee Structure?
    1. Fee structure will vary depending on the market, but we worked hard to create a model that was mutually beneficial and offered great value to our franchise partners.  We have a comprehensive FDD which will share more detail, call us!  🙂
  3. Territory Definition?
    1. Open. We want to get our name known and provide great customer service while doing so
  4. Day in the life of a Franchisee?
    1. Following up with clients, companies, due dates, daily deposits, frequent customer service, and data input.

What does Your Franchisee Do in the Business Every Day?

Everyday a franchisee must provide high-quality customer service by contacting clients about their policies, payment dues, and follow ups.

Who is the Ideal Franchise Candidate?

The ideal franchise candidate has financial stability, general business knowledge, computer literacy, bilingual, some insurance knowledge, strong work ethic, and a drive to succeed.

Success Stories and Failures with Franchisees?

       None yet, but we are excited to grow and learn with our future franchise partners!

What Goals Do You Have for the Franchise Model in the Future?

Our goal for the franchise model is growth and expansion, especially in tech. For more information on the Pandora Insurance franchise system, visit the corporate site: