How did you get into the industry Chris?

25 years ago, I answered a help wanted to add that led me to be an installation technician within this industry.  The past 25 years has brought me to this place where it’s time to share my experience from just about every position this industry has to offer.

What’s New in the Business or in the Franchise Model Going Forward?

Our technology and services are always evolving.  The use of analytics and the cloud are changing the future of our industry and the businesses that we supply services to.  We are deploying solutions for businesses that not only secure their operation but help them to manage and maintain their operation well beyond the traditional expectation of securing from external threats.

Where do you See Opportunities or Challenges for the Franchise/Business Moving Forward?

Finding the right leaders that are looking to develop people as leaders within their business and connect with clients on a deeper level.  The opportunity is for those that are looking to lead vs. manage to approach our business with the right mindset and employ the technology to truly affect a client’s business beyond traditional thinking.

What is your Goal for the Security Pros Business Moving Forward?

Our goal is to make an impact in our industry by developing franchisee’s that have the same vision and want to be the very best at what they do.  We want to provide our employees with a place they are proud to call their workplace and develop a culture that attracts the very best talent.

Talk to us About Training and Support, How Do You Deliver in the Security Pros Franchise System?

This effort goes well beyond the start up.  We have the ability today to collaborate like never before.  We intend on being very hands on in the beginning and provide a platform to communicate not only back to corporate but across the franchisee network. This has proven very successful in our existing business, and we intend on continuing that here.  Additionally, our suppliers are there to support our effort as well.  Each market has regional people that will be there to help with the technology and expand the training and support for the field-based staff.  By specializing in certain products and services the ramp up time is much shorter, and we can be more effective faster.

Your most difficult moment so far at the Franchise Business?

The start-up.  Building the operation and taking on the early cost before you have a client is by far the hardest part of the franchise model. With us being in business for 13 years already we have many proven processes in place and our staff is ready for this new challenge.  We have developed leaders to take our place and allow us to travel and support the franchisees as they build their businesses.

Define the Security Pros Franchise Model:

Training and Support Model? 

Collaborative – we work very closely with our vendors, team members and franchisees to make sure everyone has the resources, support, training and guidance needed to excel.

What is the Fee Structure? 

  1. 8% Royalty
  2. 1% Marketing
  3. 2% for provided business.  We have clients all over the country and we want to share that opportunity with our franchisees.

Territory Definition? 

25 Mile Radius the franchised business office.

Day in the life of a Franchisee? 

  1. The day is filled with motivation for your team, understanding that your sales team is developing opportunities, your internal staff is supporting the field installation and service teams, and everyone is on the same journey.
  2. Daily you are looking to market, network, train, empower and support your staff.

What does Your Franchisee Do in the Business Every Day?

I am expecting the franchise to be the example of the brand and ensure that the mission of building a strong business culture is paramount in their operation.  We are not looking for managers.  People quit managers.  People follow leaders that jump in the truck and go with someone to be a part of their daily tasks.  The leader must be a part of the daily operation and be a part of the brand message within the territory.  Attend events, be a member of the community and engage with organizations that develop the next generation.

Who is the Ideal Franchise Candidate for a Security Pros Franchise?

We are looking for individuals that have an understanding of the business world, and how other industries make money and manage their businesses.  They must have an understanding that technoogy can provide a useful tool to manage and secure businesses, education facilities and our supply chain.  Managers, General Managers, Customer Service people are all very good candidates for this franchise.  Police and other first responders are also great contacts but their understanding technoogy in the security space is vital to overall success.

What Goals Do You Have for the Franchise Model in the Future?

Our goal in the first 12 months to bring on between 6-12 locations.  We anticipate that year two will see us double this number and in the next five years have between 50-60 locations up and running.  We will continually, look at our technology offering and our go to market strategy to ensure that we are developing the best go to market strategy and cutting edge technology our industry has to offer.

For more information on the Security Pros Franchise model, visit the security services franchise site: